Introducing the New FlowWorks Support Center

We are pleased to announce the new FlowWorks Support Center.  The FlowWorks Support Center is a new interface designed to allow us to better serve users by creating a single, central location to report, monitor and solve all support requests.  The FlowWorks Support Center provides an easy interface through which to submit feature requests, bug reports, and other help ticket items. The Support Center also provides a quick link of all of our training, troubleshooting and “how-to” posts and videos complete with an easy-to-access menu.

The FlowWorks Support Center is accessible by clicking on the Support link once you are logged in to FlowWorks. This will take you to the Support Center Main Page where you can submit help requests, suggest new features, or simply read up on how to perform an I&I analysis.

This and many more changes are coming to FlowWorks shortly – all designed to allow you to work easily and more efficiently.  The power of FlowWorks.

Troubleshoot Your Rain Gauge – Is it Plugged?

water bucket

I have been doing QA/QC on hydrometric data for many years, and as part of my job I ensure that data being collected is as accurate as possible.  This extends to the instruments collecting the data – today I’m going to talk about troubleshooting a tipping bucket rain gauge, and some of the tools I use within FlowWorks to do so.

If you use a tipping bucket rain gauge you may notice that from time to time the funnel can become clogged with dirt, mud, leaves and other forms of debris.  Clearly a plugged rain gauge will not collect accurate rainfall or precipitation data!

The key is to be able to quickly identify a plugged rain gauge so it can be cleaned out without delay.  There are two ways to do this – accessing your online data (like you could if you are a subscriber to FlowWorks), or manually checking the unit in the field.  I’m going to review both of these options in this article.

Identifying A Plugged Rain Gauge Through Data Analysis

Identifying a plugged rain gauge can be easy when you know what to look for and if you have access to right analysis tools.  If you are lucky enough to be receiving live data, you will be able to identify a plugged rain gauge as often as you check the data.  Historical data is ok too because you will at least be able to identify data sets where the rain gauge was plugged and make sure to disregard that data during further analysis.

A Completely Plugged Rain Gauge

You can tell a rain gauge is completely plugged when there is no rainfall data being recorded when you clearly know that is raining. So if you are looking outside your window and its pouring rain and your live rain gauge isn’t showing any rainfall data, it is probably safe to assume that it’s plugged.  Or if you can compare the data to another rain gauge in the same area they should show similar rainfall.

In the figure below, the data from two rain gauges located in close proximity are graphed using the FlowWorks graphing tool.  The two rain gauges should show similar rainfall but during January 2, 2010, the top rain gauge basically became completely plugged.

single rain gauge data

Partially Plugged Rain Gauge

Sometimes a rain gauge is only partially plugged.  If this is what has occurred then you would see ‘weird’ rainfall patterns.  That is because during rainfall the gauge will start to fill with water and then the water will start to slowly trickle trough which looks like constant low rainfall and it will tend to continue long after the rainfall has stopped.

In the figure below, the data from two rain gauges located in close proximity are graphed using the FlowWorks graphing tool.  The two rain gauges should show similar rainfall but during the last week of August 2008 the bottom rain gauge became partially plugged.  The constant slow filtering of the rainfall is quite obvious and this is a common indicator that the rain gauge is plugged.

double rain gauge data

Identifying A Plugged Rain Gauge Through Inspection

The other way to check if a rain gauge is plugged is by pulling it apart on a site visit.  You will either see the funnel clearly plugged or the collection cylinder may be full of water and not draining.  Remove the cylinder to drain the water and make sure the funnel is completely clear of debris.  If the cylinder is not full of water but you still have suspicion that it is plugged, you can pour some water slowly into the cylinder and if the water does not drain or drains very slowly then there may be a partial plug.

Troubleshooting ActiveX

The FlowWorks Graphing engine requires the one-time download and installation of a digitally signed and secure ActiveX control. This safe and secure plugin runs in your browser only when using the Flowworks graphing engine. It is the same technology that powers websites like Microsoft Update, and allows for the installation of common internet technologies like Java and Flash.

ActiveX controls only function using the Internet Explorer browser. IE is installed on most Windows computers by default. If you’re using a browser other than IE, such as Firefox, Opera, Safari, or Chrome, the Graphing Engine will not be available to you, though the rest of the site will still function. However, we do recommend using Internet Explorer 7 or newer for maximum compatibility.

If you’re using Internet Explorer 7 or newer and are having trouble getting the ActiveX control to install properly, here are some steps you can take to resolve the issue:

Check Security Settings

  1. In Internet Explorer, go to ‘Tools\Internet Options’
  2. Select the ‘Security’ tab
  3. Click ‘Custom Level…’
  4. Scroll down to ‘ActiveX controls and plug-ins’
  5. Find the ‘Download signed ActiveX controls’ section and select ‘Prompt’
  6. Find the ‘Run ActiveX controls and plug-ins’ and select ‘Enable’
  7. Click the Ok button. Click the Ok button on the ‘Internet Options’ window.

If some or all of the above steps are not available to you or fail to fix the problem, you may need the assistance of your local IT administrator to allow the install of the ActiveX control.

If you’re still having problems, please email Technical Support from the Contact page for assistance.