The FlowWorks Graphing engine requires the one-time download and installation of a digitally signed and secure ActiveX control. This safe and secure plugin runs in your browser only when using the Flowworks graphing engine. It is the same technology that powers websites like Microsoft Update, and allows for the installation of common internet technologies like Java and Flash.
ActiveX controls only function using the Internet Explorer browser. IE is installed on most Windows computers by default. If you’re using a browser other than IE, such as Firefox, Opera, Safari, or Chrome, the Graphing Engine will not be available to you, though the rest of the site will still function. However, we do recommend using Internet Explorer 7 or newer for maximum compatibility.
If you’re using Internet Explorer 7 or newer and are having trouble getting the ActiveX control to install properly, here are some steps you can take to resolve the issue:
Check Security Settings
- In Internet Explorer, go to ‘Tools\Internet Options’
- Select the ‘Security’ tab
- Click ‘Custom Level…’
- Scroll down to ‘ActiveX controls and plug-ins’
- Find the ‘Download signed ActiveX controls’ section and select ‘Prompt’
- Find the ‘Run ActiveX controls and plug-ins’ and select ‘Enable’
- Click the Ok button. Click the Ok button on the ‘Internet Options’ window.
If some or all of the above steps are not available to you or fail to fix the problem, you may need the assistance of your local IT administrator to allow the install of the ActiveX control.
If you’re still having problems, please email Technical Support from the Contact page for assistance.