Need Help with FlowWorks


Need Help with FlowWorks, are you stuck on how to do something?

FlowWorks strives on making our customer experience an easy one.  We understand that sometimes even our most experienced users might have questions about how to get the most out of FlowWorks, which is why we offer multiple options to help you get the most out of your data.

  • The FlowWorks Manual contains a step by step guide for many of the FlowWorks tools. How-to topics on FACE, alarms and notifications, event finder and more can all be found within the pages of the manual. Best of all the manual is live online and regularly updated by the FlowWorks team. You can find the manual at this convenient and easy to remember URL:
  • The Support Center provides an online community within the FlowWorks platform where customers can share knowledge and experiences with each other and interact with the FlowWorks team. Consult with the FlowWorks support staff and other users to learn how to get the most meaningful information from your data.  Please click on the link for access:
  • When all else fails our staff is here to answer your tough questions. Whether you are trying to figure out complex calculations, graphing or custom reporting tools, the FlowWorks support staff are here to help. Wither it is a quick email or your looking for a more hands training session, we can provide the very best comprehensive advance training. Send your questions to and we will start working on a solution.

Whether you need product support or custom programming, get the support you need with FlowWorks.

Introducing the FlowWorks Manual

FlowWorks is happy to announce the release of our online manual, a new resource for all of our users. The FlowWorks manual contains guides and walkthroughs for many of the existing FlowWorks Tools. Guides on how to use FACE, Alarms and Notifications, how to upload data, and more can all be found on the new manual.

You can find the manual at the convenient and easy to remember url:

Alternatively, you can link it directly here:

The manual is just getting started, and FlowWorks intends to continually add more and more content to help users navigate any tool. If there is a specific section you need or want to see included, feel free to send us an email at and we’ll get started on it right away.

New Event Finder Tool

FlowWorks is proud to announce the release of our newest data analysis tool…Introducing the Event Finder.

FlowWorks users with large amounts of data are often faced with the task of identifying specific events that occur in their data sets. The dataset could be a large historical set (decades worth) where the shear effort to analyze the data can seem overwhelming. It could also be a realtime dataset that must be assessed on an ongoing basis. With the arrival of our newest tool, users can now effortlessly scan their datasets and identify events that meet any criteria they choose. The new tool can then also calculate the most often required information about each event.

You can view the manual page for this new tool here.

FAQ: How long does it take for data to show up on FlowWorks?

This question comes up often, and the answer depends on the type of meters that are being used. For Isco or Telog meters we can process the data as fast as it is sent, and data is usually uploaded within a few minutes of being transmitted. However if the meters are only setup to transmit once a day, the data will be uploaded to FlowWorks once a day. In essence, we can only upload data as fast as it is sent to us.

For FTP connections, the uploading process takes a bit longer, and files should process (assuming there are no uploading errors, or formatting errors in the data) within a fifteen minute period.

FlowWorks 2014 Conference List

New England Water Environment Association Annual Conference
Boston, MA USA
January 26 – Jan 29

New York Water Environment Association Annual Meeting & Exhibition
New York City, NY USA
February 4 – February 6

Florida Water Environment Association Annual Conference
Lake Buena Vista, FL USA
April 6 – April 10

Water Environment Federation’s Collection Systems
Baltimore, MD USA
April 12 – April 13

Water Environment Association of Texas (Texas Water 2014)
Dallas, TX USA
April 14 – April 17

California Water Environment Association (CWEA)
Santa Clara, CA  USA
April 29 – May 2

New Jersey Water Environment Association Annual Conference
Atlantic City, NJ USA
May 12 – May 16

Stormwater Conference and expo (StormCon)
Portland, OR USA
August 3 – August 7

Ohio Water Environment Association Joint Conference
Columbus, OH USA
August 26 – August 29

Water Environment Federation’s Annual Technical Exhibition and Conference (WEFTEC 2014)
New Orleans, LA USA
September 27 – October 1

WaterPro Conference
Seattle, WA USA
October 6 – October 8

American Water Resources Association-WA State Conference
Seattle, WA  USA
October 23

Pacific North West Clean Water Annual Conference & Exhibition (PNCWA 2014)
Vancouver, WA  USA
October 26 – October 29

Indiana Water Environment Association Annual Conference (IWEA)
Indianapolis, IN  USA
November 18 – November 20

Northwest Environmental Conference & Tradeshow (NWEC)
Portland, OR  USA
December 9 – December 10